Laura Belgrado holds a Bachelor degree in Office and Business ad­ministration. She has over 20 years of experience working in an international corporate environment; almost 10 years as EA to the Global MD of Microsoft, 4 years working as independent consultant and now recently joined Mars Europe as EA to the President and 2 VP’s for Multisales Europe.

She has travelled around the globe coaching Executive & Personal Assistants. She is a licensed Executive Coach (AoEC and ICF Certi­fied) and is one of Europe’s most sought-after speaker at Global Conferences in various prominent EA associations in UK & other parts of Europe. She has long & vast experiences working with top global CEOs as their trusted EA.

In the past 6 years, Laura has been designing and delivering training and coaching programs for EAs and Pas. She authored an innova­tive new training program for Executives and Managers to connect their EAs and PAs to their own success and develop a collaborative, successful and powerful working partnership with their managers. Her workshops have been designed with flexible modules on differ­ent topics and Laura’s strength is to create each time Tailor made trainings depending on the need of the audience.

She also has over 15 years past experience in Event and Project management working for one of Belgium’s leading Tour operators in Florida and then for a DMC located in Brussels organizing Incen­tives, large scale events and Conferences. Laura gained extensive experience in business management, budget management and op­erations in a complex international business matrix. Laura is a true linguist, fluent with excellent writing and communication skills in all 5 languages (Dutch, French, English, German and Spanish).

The technical expertise that she has gained working at Microsoft over the years has enabled her to grow not only on a business and communications level but also on a personal level. And she has been sharing these technical skills to EAs in most of her workshops.

Laura’s innovative way of working and thinking out of the Box will make your Assistants not only grow within their Role and find their personal Strengths but it will bring back their awareness of how im­portant our Role as Assistants. Well trained and motivated assistants will bring a high ROI to any Company. It is key for any Assistants to gain new ideas to rethink their WOW (ways of working) to continue to support and assist the great Leaders and Managers of today.

Lucy Brazier is CEO of Marcham Publishing, specialist publishers of Executive Support – a global training magazine dedicated to the professional development needs of senior and aspiring administrative professionals.

Lucy is one of the world’s leading authorities on the administrative profession.

Her  passion  is  for  the  assistant  role  to  be  truly  recognised  as  a  career  and  not  just  a  job.  Her  formidable  training  expertise  and  speaking  style  have  given  her  opportunities  to train, present and chair in over 45 countries at over 400 events, including chairing the 2015 World Administrator Summit in Papua New Guinea. This has created much needed discussions from encouraging executive assistants in Blue Chip companies to work towards becoming centres of excellence within their companies to explaining why college students should see the assistant role as proper profession with a career path.

Lucy has a unique overview of the role and where it is heading. With access to the most forward thinking, passionate and knowledgeable authorities on the role in the world as well as personally meeting and speaking to literally thousands of assistants over the last seven years, Lucy’s knowledge of the market and what assistants all over the world are facing on a day-to-day basis are second to none.

Lucy’s  unique  insight  into  the  world  of  the  executive  assistants  brings  a  distinct  qual-ity  and  depth  to  her  specialist  development  programmes.  She  continuously  researches,  develops and delivers to bring the most current, innovative and challenging development programmes to support assistants in rapidly changing business environments to meet the increasing skill sets required of senior assistants.

Lucy has been a publisher and events organiser for over 29 years. Lucy previously worked as a publishing director for Wilmington PLC, and has managed a team based in Singapore, New  York,  Germany  and  London  responsible  for  13  magazines,  12  international  confer-ences, awards, trade show attendance and marketing for EMAP. Other companies worked for include: The Times, The Independent, Centaur Communications and Glass’s Guide.

Ann Hiatt has been an Executive Business Partner for 15 years and has partnered with three major giants of technology. She is currently Executive Business Partner and Chief of Staff to Eric Schmidt (Executive Chairman) at Google. She has formerly partnered with Marissa Mayer (CEO of Yahoo!) and Jeff Bezos (CEO of Amazon.com). Ann also consults with executives of Fortune 500 companies and Silicon Valley start ups on how to set up an effective executive office and support team.

Ann is a native of Seattle and studied International Studies at the University of Washington before moving to California to begin a PhD in Scandinavian Studies at UC Berkeley. Ann lived in Sweden for 2 years and speaks Swedish fluently. In her elusive free time Ann enjoys running, scuba diving and traveling.

After 30 years working in the Secretarial field, Sue became the owner of Sue France Training in 2009 and is a qualified learning and development practitioner, a Neuro Linguistic Programming Master Practitioner, a Tet­raMap behavioral profiling practitioner, Fellow of the Chartered Institute of Personnel and Development, Fellow of the Institute of Administrative Management and a neuroscience enthusiast. Sue has been an assistant at every level including board level. She has also been a UK training manager with the responsibility of 600 EAs where she had her own EA and therefore understands the role from both sides.

She is a world-renowned motivational trainer, coach and author and has conducted workshops in 29 countries including Middle East, Africa, Asia, Australia, America and Europe.

Sue is The UK Times Crème DHL PA of the year 2006 and a finalist in the EUMA Smart PA of the year 2007 out of 25 countries. Sue has been a judge for several PA of the Year competitions.

She is the author of two best-selling and award winning books: “The Definitive Executive Assistant & Managerial Handbook” & “The Defini­tive Personal Assistant & Secretarial Handbook”. Both books have been endorsed by the Institute of Administrative Management and are used on business admin courses and by secretarial colleges.