Lucy Brazier is CEO of Marcham Publishing, specialist publishers of Executive Support – a global training magazine dedicated to the professional development needs of senior and aspiring administrative professionals.

Lucy is one of the world’s leading authorities on the administrative profession.

Her  passion  is  for  the  assistant  role  to  be  truly  recognised  as  a  career  and  not  just  a  job.  Her  formidable  training  expertise  and  speaking  style  have  given  her  opportunities  to train, present and chair in over 45 countries at over 400 events, including chairing the 2015 World Administrator Summit in Papua New Guinea. This has created much needed discussions from encouraging executive assistants in Blue Chip companies to work towards becoming centres of excellence within their companies to explaining why college students should see the assistant role as proper profession with a career path.

Lucy has a unique overview of the role and where it is heading. With access to the most forward thinking, passionate and knowledgeable authorities on the role in the world as well as personally meeting and speaking to literally thousands of assistants over the last seven years, Lucy’s knowledge of the market and what assistants all over the world are facing on a day-to-day basis are second to none.

Lucy’s  unique  insight  into  the  world  of  the  executive  assistants  brings  a  distinct  qual-ity  and  depth  to  her  specialist  development  programmes.  She  continuously  researches,  develops and delivers to bring the most current, innovative and challenging development programmes to support assistants in rapidly changing business environments to meet the increasing skill sets required of senior assistants.

Lucy has been a publisher and events organiser for over 29 years. Lucy previously worked as a publishing director for Wilmington PLC, and has managed a team based in Singapore, New  York,  Germany  and  London  responsible  for  13  magazines,  12  international  confer-ences, awards, trade show attendance and marketing for EMAP. Other companies worked for include: The Times, The Independent, Centaur Communications and Glass’s Guide.

A multi-published, experienced Executive Assistant and Operational Specialist with a demonstrated history of providing exceptional support to UHNWIs and C-Suite Executives. Ellena runs her own company, Saltmarsh Solutions, through which she enables her clients and their businesses to achieve more than they ever thought possible. Her generalist approach to work means that she can pour herself into a company and fill any gaps that may appear - in order to do this, Ellena focuses on implementing processes and procedures that rely on renowned technology platforms. With a focus on the remote working world where she has been for a number of years, a forward-thinking, proactive approach to operations and system implementation has allowed her to advise other Executive Assistants on how to join the work from the home environment without losing any power in their role.

Andrea Heitmann is a trainer and coach for communication and service excellence. Originally from the luxury hotel industry, she has worked in various sectors (i.e., retail and private banking) as a manager and trainer. She has been a freelance trainer since 2018 and supports assistants and managers in optimizing their communication behavior in order to generate more positive effects. In 2020 she developed an online course for digital rhetoric, which allows the participants to work on a professional appearance in online meetings and video conferences.

Ever since switching tracks from IT to Human Resources in 2015, Alexandra has been passionate about self-leadership and personal growth. After 15 years within the IT industry in roles such as Product Owner and IT Security Officer, she has discovered that meaningful work for her is when she creates the pre-requisites for others to perform and develop.

Since performance and results stem from personal wellbeing, this also became her focus when she launched her own company in 2019. 

Having been through some of life's highs and lows and (hopefully) being the wiser for it has given her an appreciation for the tremendous potential and opportunity for growth that each and every one of us has.

After working with HR strategy, processes, staff responsibility, and leadership training, it was a natural next step for Alexandra to develop mindfulness trainings and tools that aim to strengthen self-leadership and insight into ourselves. Creating authentic relationships with colleagues and clients that allow self-expression without fear of being judged has always been a goal throughout Alexandra's career. 

She is convinced that strong self-leadership and insight into who we are is of true importance for both individuals and organizations. For the individual, strong self-leadership means being able to act according to our values and intention rather than being stuck in "autopilot." It means listening to our own truths when we make decisions. It also means loving ourselves throughout that process and as the consequences of our decisions play out. 

Organizations are the sum of all those who work there. Alexandra's conviction is that the best way to create lasting value and products for customers is by having employees that are in tune with their own needs and who understand that taking care of themselves first is the foundation for being able to contribute fully to the organization's products, services, and results.

Fred Krieger is the founder and CEO of Scoro, an award-winning work management software for collaborative teams. Scoro helps professional service companies manage their work more efficiently.  

Thousands of businesses in 60+ countries trust Scoro as a scalable solution for increasing margins and data-driven decision-making across all areas of the business – from projects and sales through to billing and reporting. 

Before founding Scoro in 2013, Fred worked in the music industry and currently balances his passion between music and technology. He has more than 15 years of experience in the technology sector.

Cody Byrns is an award-winning speaker and a number one best-selling author. His life underwent a major shift in 2013 after a horrific traffic accident left his body burned and scarred. After years of countless surgeries and innumerable physical and emotional hurdles, Cody has since founded his own non-profit Burn Foundation and is on a mission to spread his story of inspiration, hope, and recovery to everyone he meets. Cody has been featured on many TV and radio shows around the world, and his message has encouraged thousands. Be prepared to have an experience that will motivate you to move out of bondage into a life of freedom! Please welcome to the stage, Cody Byrns!

Very influential and effective, Cody Byrns is an internationally-recognized speaker and a number one best-selling author. In May of 2013, Cody’s life was drastically changed. While stopped at a red light on the highway, Cody was rear-ended by a box truck that failed to stop. As a result, he was considered dead until first responders saw his hand move. He received many injuries that day, including severe burns to almost 40% of his body. After years of countless surgeries and rehabilitation, Cody has chosen to not allow his scars to keep him bound in bitterness and defeat. Instead, he uses his story to uplift others.

 His goal is to help people live free from the bonds of scars (physical and emotional), equipping others with the proper steps to walk out of their past hurt and defeat, and run towards their God-given potential. As a thought leader, he speaks worldwide to provide relevant, applicable, and thought-provoking messages. Thousands of people have been impacted by Cody’s story and outlook on life. From school students to business leaders, his presentations have been received by many. Be prepared to have an experience that will motivate you to move out of bondage into a life of freedom!

Originally from England, Jennifer moved to France in 1999 to work at Disneyland Paris. She became completely bilingual and worked in Paris as a Personal/Executive Assistant for 15 years. Today she has dual French and English citizenship and equally enjoys both cultures.  

Working with high-level executives, Jennifer developed strong administrative skills and knowledge of HR procedures. Eventually, she decided to use these to start My Bilingual VA, based near Paris. 

Today, her trusted team of hand-picked associates works with clients from all over the world. They offer a wide range of business support services in English, French, German, Spanish, and Italian. Jennifer's client base includes multilingual coaches, consultants, and entrepreneurs, who return to them repeatedly for a service they know they can trust.

She lives on the outskirts of Paris with her husband and two children, and when she is not working, she takes on the role of Girl Guide leader.

Steuart Snooks shows business owners, CEOs, and senior executives, their EAs and support teams a range of best practices to help them restore email to its rightful place - as a tool to facilitate improved workplace and personal productivity.

His goal is to help his clients make the paradigm shift in their thinking and behavior to be more effective in managing email, integrating it as part of their overall workload. 

Through presentations, workshops, coaching, and webinars, Steuart delivers insightful, entertaining, and highly practical solutions that make a real difference to personal and organizational productivity. 

His content is supported by a library of resources made available to all delegates. His services also extend to 1:1 coaching and the design & implementation of Organisational Email Best Practice Protocols & Policies.

In her current role as Executive Assistant, Christine is responsible of Vice President and her team 3M's Health Care Business in China, Taiwan and Hong Kong.

Previously she was an operation specialist of the Intel IOT group. Prior to that, she was part of the guest service of Grand Hyatt Taipei.

Christine is a pro-active and cross-functional Executive Assistant. Her successful results have been driven by her ability to possess a strong but pleasant "enforcer attitude" to ensure tasks are completed as scheduled, with optimal efficiency and resource management, leading to strong problem-solving skills while even-keeled and confident during tough and stressful situations.

Over the course of her career, she has successfully paired strategic and operational career experience with strong communication and Hospitality experience. Her business and marketing expertise includes successfully integrated travel itineraries for divisional executives, hosted over 15 GMs / VPs logistics in 2014 IoT Asia. (2014 IoT Asia had 1200+ attendees) with exceptional strengths in communication. Besides, she is proactive in thinking out of the box and successfully initiated yearly cost decrease for completing the streamlining procedure.

Christine has been actively involved in supporting animal rescue and community program.

Christine holds an undergraduate degree in Chinese Literature from the National Dong Hwa University in Hualien, Taiwan.

Lindsay Robinson has always been in service of others. Starting her career while still in college at Montclair State University in NJ, she commuted to NYC each day, serving as an assistant to a Technology Venture Capitalist, learning very early in her career that being proactive, resourceful, and personable would get her quite far fast. Coordinating events, managing office politics, and of course, keeping this busy executive efficiently organized made her sought after when, unfortunately, Urban Box Office (UBO), a tech start-up, which was initially highly funded, ran out of its’ funding. 

Starting in the Public Relations department at the National Basketball Association was a dream come true in September 2000. As a fan and college athlete, combing her passion and career goals was a gift. She spent the next 11 years at the NBA under the tutelage of amazing leaders, learning the business of Player Development. Assisting in the execution of national events like the NBA Pre-Draft camp and Draft, Annual Rookie Transition Program, Team Awareness initiative, pockets of   All -Star weekend, and our global Basketball without Borders program, all while keeping two busy execs informed of their responsibilities. 

When it was time for a change of pace, Lindsay started a new position at the growing NYC based experiential marketing agency, Team Epiphany. Creating a position for herself as Vice President, Business Operations she was responsible for the creation of process and protocol that kept the company running as well as supporting the Husband and Wife Co-owners as their personal and executive assistant. The company with clients like Nike, Google, Moet Hennessy USA, Cadillac, and more grew from 10 to 70 employees over the 9 years she was there, eventually starting a second and managing office in Portland, Oregon. 

Almost 20 years later, Lindsay was fortunate to find her way back to the Tech industry in 2018. As an Executive Assistant to the Online Sales Organization at LinkedIn, her daily role is in support of the Vice President as well as a Sr. Director in this business vertical. With 300 employees globally, her days are full of varied requests requiring a high level of efficiency and execution. One of the joys is being able to help people understand the benefits of the platform as an Ambassador for the Rock Your Profile program. 

In her spare time, she is an avid runner and cyclist. She completed 40 races in a calendar year as a celebration of her 40th birthday in 2017, following that goal by running the NYC Marathon in 2018.

Suzanne Daniels moved to New York City in 1996 to get her Masters Degree in Classical Vocal Performance. After getting her degree, she was fortunate enough to travel across several countries working as an opera singer. At other times she was not fortunate and needed to find other work. A nurturer by nature, she ended up working stints in hospitality and as a nanny. Eventually, when she got tired of being a “successful poor person”, she looked at her transferrable skills and found her second play, as an executive assistant.

She has supported the managing partner of Nobu Restaurants, the Vice Chair of GE, the former President of Quirky, and some other pretty cool folk. Currently, Suzanne is an Executive Assistant at LinkedIn, supporting 2 Senior Directors across several lines of business, and she is a mom to Abigail Daniels, the coolest folk she knows.

Winnie is the Personal Assistant to the Director-General of the House of Commons. She has worked in Parliament for over 12 years and previously worked for her Local Education Authority with the Early Years Special Educational Needs Team. Winnie chairs the Parliamentary Administrative Support Network, which was founded in 2017, and is also a committee member of the PA SW1 Network in London. She has a passion for supporting assistants in their personal development by connecting with PA trainers and other assistants from all over the world and bringing them to the unique workplace of the Houses of Parliament.